To receive OTP (one-time password) via SMS is standard practice. As per security or safety standards, SMS is no longer protected. Technology provides an edge in this. Businesses prefer to use encrypted OTPs on WhatsApp. This acts as a security feature with enhanced Customer trust and confidence in the brand. This gives a positive customer experience.  

In this article, we will discuss how to get OTP on WhatsApp.   

WhatsApp offers superior communication and effective customer interactions with its vital features. Brands can start user identity verification using OTPs at various stages for login procedures like account registration, account recovery, and integrity validation. This solution gives extra security to customers with convenience. This improves the bond between business and customers with more trust and reliability. WhatsApp Marketing has many such features involved. 

How to Send OTP on WhatsApp  

You can plan to send OTP on WhatsApp. You can send it via your dedicated business number. You can send WhatsApp OTP from a shared number of multiple businesses. The most suitable option between these two, you can select.  

Let us know how to follow both options step-by-step here.  

1. Sending OTP on WhatsApp with a Dedicated Number  

To send OTP messages on WhatsApp using your dedicated business number, it is vital to note that you need to apply first for the WhatsApp API and get approval on your number.  

Once your number is approved, carry on further!  You can send OTP messages from your dedicated number, supporting two-way communication. This is the right way to ensure security and convenience for your customers. This improves customer relationship and trust with your brand.  

However, there are a few prerequisites to keep in mind.  

WhatsApp Phone Number: If you do not have a WhatsApp account, you can use your phone number to set up your WhatsApp Business Account. 

(For an already registered WhatsApp number, also continue with bellow steps.) 

Business Display Name: Your Display Name should be easily recognizable and related to your business. To know more about selecting a great Display Name, check out WhatsApp Business guidelines. 

Facebook Business Manager ID: To verify your account, upload your business documents to your Facebook Business Manager. Once you have your account set up, follow these simple steps to get verified. 

Once your account is approved, you need to follow the same steps mentioned above on how to get OTP on WhatsApp using a shared number.  

You can send OTPs on WhatsApp with this number.  

2. Sending OTP on WhatsApp using a Shared Number:  

This is an easy task. You need to sign up with a WhatsApp BSP like WebMaxy WhatsApp Commerce that offers this feature. With WebMaxy, you can send OTPs using shared numbers without any issues.  

Here’s how to do it:  

Initially, sign up for an account by clicking the link provided. 

Next, log in to the account and go to Broadcasts > Template Messages > New Template Messages. 

Once the template is approved, browse to the API Docs section to find the /sendTemplateMessage API. 

In the /sendTemplateMessage API, input the phone number you want to send the OTP message. You need to add the country code and remove special characters. 

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Benefits of Sending OTP on WhatsApp  

Stronger Security: WhatsApp OTP offers an extra layer of security with encrypted OTPs that are harder for hackers and fraudsters to intercept and misuse than regular SMS OTPs. 

Interactive Features: With WhatsApp OTP, customers can easily communicate and raise questions if they face any issues during the authentication process, making the experience more dynamic and convenient. 

Convenience: Customers will receive and verify OTPs in the same app, which they use for communication. Multiple apps are not required for the same. 

Increased Trust: Due to increased security and safety, customers can rely on your brand. This creates a relationship between businesses and customers. 

Higher Delivery Rates: Due to the secured single network of WhatsApp, there is no delivery hassle or any network coverage issue for receiving OTP. It is possible with Wi-Fi data or mobile network provider coverage. In the case of SMS, in remote locations, multiple carriers are involved, which may cause delays or not receiving the message, sometimes. 

Cost-Effective: Sending an OTP on WhatsApp is a cost-effective solution as compared to SMS. You can send OTPs to many customers on WhatsApp. 

Comparison between WhatsApp OTP Vs SMS OTP:  

OTP on WhatsApp – Use Case Examples 

1. User Registration