Top CRM Systems for Small Business in the UK – CRM Online

In today’s fast-paced digital world, small businesses in the UK are embracing Customer Relationship Management (CRM) systems more than ever. Why? Because a good CRM helps you streamline sales, boost customer satisfaction, and manage relationships more efficiently — all without breaking the bank.

Here’s a quick look at some of the top CRM systems that are perfect for small businesses in the UK:

1. HubSpot CRM

• Best for: Beginners and startups

• Why we love it: HubSpot offers a free forever plan with essential features like contact management, email tracking, and reporting dashboards.

• UK Bonus: Easy integration with tools commonly used in the UK market, like Outlook and Google Workspace.

2. Zoho CRM

• Best for: Customisation and affordability

• Why we love it: Zoho CRM is flexible, budget-friendly, and packed with features like automation, lead scoring, and analytics.

• UK Bonus: Strong UK presence with local data centres and support.

3. Salesforce Essentials

• Best for: Growing small businesses

• Why we love it: Salesforce is a global leader in CRM, and their Essentials plan brings enterprise-level tools to small teams.

• UK Bonus: Complies with GDPR and offers robust data security.

4. Pipedrive

• Best for: Sales-focused teams

• Why we love it: Clean interface, powerful pipeline management, and AI sales assistance make it a hit.

• UK Bonus: Great for remote teams across the UK with its intuitive mobile app.

5. Insightly

• Best for: Project-driven businesses

• Why we love it: Combines CRM with project management, making it ideal for consultancies and service-based firms.

• UK Bonus: Localised features and integrations suitable for UK SMEs.