An automated call handling system could provide immense benefit to a company, thereby leading to customer interaction increased with the hosted IVR systems; therefore, it makes it quite simple for business customers to promptly and effortlessly get the information that they want. IVR systems have now saved customers the need to stay on hold for a live agent, for they can go exploring through menus to solve their problems, therefore reduce call waiting time, thus some comfort. 

It is also realized during these encounters to gather data on how customers are interacting and try to mine for trends and areas for improvement. A good understanding of customer needs will help companies modify offerings in consideration of the entire customer experience. The outstanding feature of this IVR would be it supplies easy scalability option for easy adaption upon the growth of business while ensuring the peak serving time provides really good customer care.

Hosted IVR opens the door for the release of resources, considering its concern for diminishing the workload of customer service representatives, which thereby allow them to concentrate on solving more complex problems. This directly results in enhanced productivity and service quality. Thus hosted IVR helps the companies in improving efficiency and, in result, cost savings. 

In an unmistakable manner, the hosted IVR system would be a pointer of increased productivity as it directly reflects on enhancing customer support. The system automates mundane tasks and provides insights to improve their services. Although many would argue that those companies that take their first steps in improving customer interaction and operational effectiveness through hosted IVR have every chance to out-competet with their counterparts in the marketplace.